Resolved -
This incident has been resolved.
May 21, 09:29 PDT
Monitoring -
The vendor believes that the issues affecting connectivity and latency have been resolved. We are continuing to monitor.
May 19, 07:56 PDT
Update -
We are continuing to engage with the VPN services vendor and have also brought the circuit provider into the discussions. The two vendors are reviewing data and logs in an effort to determine the cause of the latency issues.
May 15, 10:41 PDT
Investigating -
It appears that latency issues have returned. We have alerted the vendor.
May 14, 09:29 PDT
Monitoring -
Vendor has fixed the issue causing latency, we are monitoring the connection.
May 13, 22:41 PDT
Investigating -
We are working with the vendor to investigate reports of latency and slowness accessing files and services while connected to the VPN.
May 12, 12:34 PDT