Get webhook notifications whenever Trillium Family Services creates an incident, updates an incident, resolves an incident or changes a component status.
Identified - The US Bank website for uploading credit card receipts has been intermittently timing out. This issue appears to be related to an issue with one of the multiple IP addresses of the content delivery network (CDN) that US Bank uses. We have forwarded our findings to US Bank so they can review and work with their partner to resolve the issue.
Sep 29, 2025 - 12:10 PDT
Applications
Operational
90 days ago
99.98
% uptime
Today
Credible EHR
Operational
90 days ago
100.0
% uptime
Today
Policy Manager
Operational
90 days ago
100.0
% uptime
Today
Raiser's Edge
Operational
90 days ago
100.0
% uptime
Today
Solomon
Operational
90 days ago
100.0
% uptime
Today
Other
Operational
90 days ago
99.92
% uptime
Today
Communications Systems
Operational
90 days ago
100.0
% uptime
Today
Electronic Faxing
Operational
90 days ago
100.0
% uptime
Today
E-mail / Calendar Services
Operational
90 days ago
100.0
% uptime
Today
Internet Public Web Site
Operational
90 days ago
100.0
% uptime
Today
Intranet Employee Portal
Operational
90 days ago
100.0
% uptime
Today
Support Center
Operational
90 days ago
100.0
% uptime
Today
DigiTel Dictation System
Operational
90 days ago
100.0
% uptime
Today
Network Connectivity
Operational
90 days ago
99.98
% uptime
Today
Internet Connectivity
?
Operational
90 days ago
99.91
% uptime
Today
Campus Connectivity (WAN)
?
Operational
90 days ago
99.99
% uptime
Today
Wired Local Network (LAN)
?
Operational
90 days ago
99.99
% uptime
Today
Wireless Network
?
Operational
90 days ago
100.0
% uptime
Today
Network Data Folders
Operational
90 days ago
100.0
% uptime
Today
Phone Systems
Operational
90 days ago
99.85
% uptime
Today
Internal Phone Systems
Operational
90 days ago
100.0
% uptime
Today
External Phone Circuits
Operational
90 days ago
99.56
% uptime
Today
Cellular / Mobile Phones
Operational
90 days ago
100.0
% uptime
Today
Remote Access (VPN)
Operational
90 days ago
100.0
% uptime
Today
PCC Remote Access System
Operational
90 days ago
100.0
% uptime
Today
CFH Remote Access System
Operational
90 days ago
100.0
% uptime
Today
External Resources
Operational
90 days ago
100.0
% uptime
Today
ADP / eTime
Operational
90 days ago
100.0
% uptime
Today
Office 365 Portal
Operational
90 days ago
100.0
% uptime
Today
Relias Learning
Operational
90 days ago
100.0
% uptime
Today
Emergency Systems
Operational
90 days ago
100.0
% uptime
Today
Generator: PCC Server Room
Operational
90 days ago
100.0
% uptime
Today
Generator: CFH Server Room
Operational
90 days ago
100.0
% uptime
Today
Alertus Emergency Notification System
Operational
90 days ago
100.0
% uptime
Today
Document Management
Operational
90 days ago
100.0
% uptime
Today
Network Printing
Operational
90 days ago
100.0
% uptime
Today
Scan to Email
Operational
90 days ago
100.0
% uptime
Today
Zoom Web Conferencing
Operational
Zoom Group Messaging
Operational
Zoom Telephone Services
Operational
Zoom Cloud Room Connector
Operational
Zoom Meetings
Operational
Zoom Video Webinars
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Completed -
The scheduled maintenance has been completed.
Oct 23, 21:15 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 19:15 PDT
Scheduled -
Credible will be performing regularly scheduled hosting software and server maintenance tonight, 10/23/2025 between 7:15 PM - 9:15 PM PDT. There may be intermittent service during this time.
Oct 23, 09:09 PDT
Resolved -
The portion of service infrastructure responsible for facilitating user access to Power BI and Microsoft Fabric was operating in a suboptimal state and causing impact. We've confirmed through extending monitoring and with previously affected customers that the issue is now resolved.
Oct 21, 14:21 PDT
Update -
Update from Microsoft: We've identified that the portion of service infrastructure responsible for facilitating user access to Power BI and Microsoft Fabric is operating in a suboptimal state and causing impact. We've rebalanced request traffic and are reviewing our service health telemetry to ensure that the impact is remediated.
Oct 21, 11:09 PDT
Update -
Microsoft is continuing to analyze the available telemetry data to determine the source of the issue. We’ll provide additional information as it becomes available.
Oct 21, 09:55 PDT
Investigating -
Microsoft is investigating issues with PowerBI data refresh. Users may experience issues with data refresh in Power BI. Scheduled and manual refreshes may fail to complete.
Oct 21, 09:01 PDT
Resolved -
Amazon has resolved issues with AWS.
Oct 21, 06:32 PDT
Update -
The AWS outage is impacting multiple Credible services. You may experience disruption in PDMP, Data Connector/Extract Services, Attachments/File Uploads, and 270 Eligibility Processing.
Oct 20, 13:42 PDT
Investigating -
Amazon is currently experiencing issues with AWS which may in turn affect many websites and services that use AWS back-end services.
Oct 20, 09:01 PDT
Completed -
The scheduled maintenance has been completed.
Oct 16, 21:15 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 19:15 PDT
Scheduled -
Credible will be performing regularly scheduled hosting software and server maintenance tonight, 10/16/2025 between 7:15 PM - 9:15 PM PDT. There may be intermittent service during this time.
Oct 16, 09:06 PDT
Completed -
The scheduled maintenance has been completed.
Oct 15, 03:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 00:00 PDT
Scheduled -
Credible will be performing network maintenance early tomorrow morning, 10/15/2025 between 12:00 AM - 3:00 AM PDT. There may be a Credible service outage during this time.
Oct 14, 10:02 PDT